Write to us
A question about a product, an order in progress, a return? Write to us: every message is read and handled by a person, not a robot.
Response time
Within 24 to 48 working hours, Monday to Friday excluding public holidays.
Where to reach us
ZooCroc is a French brand. Our team and our customer service are based in France and look after your order tracking, exchanges and returns directly. We email you the return address as soon as your request is approved.
We prefer email: every exchange stays in writing, which lets us keep a full record of your case and pick it up exactly where it stands. For a question about an order in progress, please quote your order number: you will get a faster reply.
The answer may already be here
These three pages cover the vast majority of the questions we are asked.