Shipping policy

Shipping policy

We prepare and dispatch orders within 1 to 2 working days of receiving payment.

Delivery times

Mainland France: 10 to 12 working days Standard, 5 to 8 working days Express. European Union: 6 to 14 working days. Outside the European Union: 10 to 20 working days. Our delivery times include preparing your order and its full transit to your address. These times are indicative and may vary depending on the carriers and on peak periods.

Shipping costs

Mainland France: Standard delivery is free, with no minimum purchase. Express is €1.99, free from €45. European Union: €9.99, free from €80. Rest of the world: €29 for International Standard, with no free-shipping threshold. The exact amount is calculated at checkout, before the order is confirmed.

Delivery zones

We deliver to mainland France, to the 26 other European Union countries, and to 14 countries outside the European Union: Australia, Canada, Hong Kong, Israel, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Switzerland, the United Arab Emirates, the United Kingdom and the United States. If you have a question about a particular country, please contact us.

Deliveries outside the European Union

For the 14 destinations located outside the European Union, shipping costs €29 and the free-shipping thresholds of €45 or €80 do not apply. Delivery times there are longer than within the European Union (allow 10 to 20 working days) and we cannot guarantee them: they depend on the carrier and on local customs formalities.

These shipments leave the territory of the European Union. Customs duties, import taxes or carrier handling fees may therefore apply on arrival. Those amounts are not included in the price shown on the site or in the shipping costs: they are set by the destination country and are payable by you. We encourage you to check with your local customs authority before ordering. A parcel refused or abandoned at customs cannot be refunded.

Order tracking

A confirmation e-mail containing the tracking link is sent as soon as your parcel is dispatched. Tracking can take 2 to 4 days to activate while the carrier registers the parcel.

Delays and delivery problems

In the event of a delay or a problem, write to us at zoocroc.shop@gmail.com. We reply within 24 to 48 hours and find a solution: reshipment of the product or a refund.